EEbill 9.2: Cannot Create Credit Card Profile If Phone Number Value Is Blank In Customer Contact For Hosted Model (Doc ID 2139994.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Usability

User cannot create credit card profile without phone number value in Customer Contact Information component in hosted mode since phone number is a must have field for CyberSource.

ERROR
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It displays blank page. Log shows java error due to blank phone and email.


STEPS
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The issue can be reproduced at will with the following steps:
1. Setup hoseted model for Cybersource and create customer contact without email or phone in PeopleSoft.
2. Now add credit card profile.


BUSINESS IMPACT
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Cannot create Cc profile.

Cause

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