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EAR9.2: Inconsistency in Review Messages Link on eBill Payment Customer Portal (Doc ID 2141475.1)

Last updated on APRIL 03, 2019

Applies to:

PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On 9.2 the Review Messages link displays different information in Account Balance and Invoice Details pagelet.

STEPS
------------
The issue can be reproduced at will with the following steps:

  1. Add a conversation for the customer and mark it Customer Visible;
  2. Message is available on eBill Payment for a selected Invoice;
  3. Click on the Balance link on Account Summary pagelet;
  4. Select the previously mentioned Invoice;
  5. Click on the review messages link. Message related to the Invoice is displayed;
  6. Select a different Invoice from Account Balance page and select Review Messages.  As no message exists for this particular invoice, the information is correctly displayed;
  7. Now go to Recent Invoices pagelet and select the second mentioned invoice.   Message related to the first Invoice is displayed. This is inconsistent.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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