CRM: My Worklist page overlapping in IE11 after PeopleTools Upgrade (8.53 to 8.54)

(Doc ID 2141569.1)

Last updated on AUGUST 30, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


After upgrading PeopleTools from 8.53 to 8.54 release, while navigating to page Main Menu > My Worklist, users may experience an issue where on the search page, an overlapping of the Time edit box occurs. The issue is consistent across CRM 9.1 and 9.2 releases working with PeopleTools 8.54 and 8.55, but specific only to IE11 browser (testing with Firefox and Chrome did not reveal the issue).

The issue can be reproduced at will with the following steps:
1. Login to PIA
2. Navigate to Main Menu > My Worklist
3. Notice how the text description for the Time edit box is overlapping the actual edit box.


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