Mass Update Fails With "Cannot open Component Interface HCR_JOB_DATA_SRV in Get mode. (18137,52)" When Updating Rate Code (Doc ID 2141937.1)

Last updated on MAY 31, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : HRMS 9.1, Workforce Administration, Collective Processes; PeopleTools 8.52

When attempting to run mass update to change compensation rate, the following error occurs.

ERROR
-----------------------
Processing (18130,13019)


HCR_JOB_DATA_SRV:10645,0


Cannot open Component Interface HCR_JOB_DATA_SRV in Get mode. (18137,52) HMCR_API2CI.ciHandler.OnExecute Name:ciAccess PCPC:4028 Statement:75
Called from:HMCR_API2CI.ciFactory.OnExecute Name:ciCreateHandler Statement:40
Called from:HMCR_API2CI.ciFactory.OnExecute Name:ciRequestHandler Statement:21
Called from:HCR_MASS_UPDATE_SERVICES.MassUpdateJob_v1_0.implMassUpdateJob.OnExecute Name:init Statement:18
Called from:HCR_MASS_UPDATE_SERVICES.MassUpdateJob_v1_0.implMassUpdateJob.OnExecute Name:DoService Statement:32
Called from:HR_TRANSACTION_PROCESSOR.TransactionPro


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Main Menu>Workforce Administration>Collective Processes> Mass Update>Define Mass Update
On Define Mass Update page, enter Description>Enable Add a New Effective Date in Process Mode Options
On Common Changes page>In Population Selection Criteria>Select By Job Code>In Data Changes section enter Pay Components 1, 2, 3, 4
On Additional Changes page>Enter Change Number


Cause

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