EAR 9.1+: ARUPDATE Process Is Not Applying Payments When Customer Is Inactive.
(Doc ID 2143465.1)
Last updated on JANUARY 15, 2020
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
On : 9.1 version, AR Update - Posting
When attempting to post payment for inactive customer arupdate is going to error.
ERROR
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Customer does not exist.
STEPS
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The issue can be reproduced at will with the following steps:
1. Inactive customer and create payment and post it.
BUSINESS IMPACT
-----------------------
Cannot post payment.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |