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EAR 9.1+: ARUPDATE Process Is Not Applying Payments When Customer Is Inactive. (Doc ID 2143465.1)

Last updated on JANUARY 15, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, AR Update - Posting

When attempting to post payment for inactive customer arupdate is going to error.
ERROR
-----------------------
Customer does not exist.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Inactive customer and create payment and post it.


BUSINESS IMPACT
-----------------------
Cannot post payment.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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