Fatal error in SES crawl when processing ftp attachments (Doc ID 2144621.1)

Last updated on JUNE 07, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

Indexing - v9.2

CUSTOMER ENVIRONMENT
--------------------------------
1. PeopleTools 8.54.12 - although this issue is true for all 8.53 and higher installations
2. SES BP5


STATEMENT OF ISSUE
---------------------------
When a Index Build is performed it results in an error.

Reviewing the SES Crawler log reveals an error in accessing ftp based attachments with an FTP 550 error.
This results in the crawl to fail and the Index not to be built. This is true for all Indexes with ftp attachments which spans all applications. 

 ERROR 
---------
FTP 550 in SES Crawler log.  An example from the crawler log would look like:

     java.lang.Exception: EQP-80309: Exception while opening a stream to the URI: externalapplicant_11111_Applicant_name.docx ftp reply code: 550


EXPECTED BEHAVIOR
---------------
FTP 550 errors should be noted in the log but the Index should be built without errors.

 
ACTUAL BEHAVIOR
---------------
Search Index Build fails with no specific error reported in the PeopleSoft Process Monitor

 
 
BUSINESS IMPACT
-----------------------
Customer going through Go Live, have NEVER been able to access resumes after upgrade.

Cause

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