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Error (18222,23) on Pending Approvals Pagelet when Viewing Manager Dashboard (Doc ID 2145810.1)

Last updated on OCTOBER 12, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Pending Approvals pagelet is generating the following error on Manager Dashboard after updating to HCM PUM Image 16:

Approval Process not found or definition is not active. (18222,23) HCSC_APPROVALS_PLT.Runtime.ApprovalsPageletController.OnExecute Name:runPostBuild PCPC:19472 Statement:351
Called from:UX_APPROVALS_PLT.GBL.PostBuild Statement:2

The Approval Process with the specified ID does either not exist in Approval Process Setup or there is no associated Approval Definition that is active. Please contact your System Administrator.

The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu > Manager Dashboard
2. Note above error on the pagelet when it is trying to load

Cause

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In this Document
Symptoms
Cause
Solution
References


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