E-PPR: Save & Submit EPro Requisition Crashes Application Server (Doc ID 2147253.1)

Last updated on JUNE 02, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

In Tools 8.55, in eProcurement when user changes the Requestor on an Punchout Req and click Save & Submit the ePro Requisition the screen goes blank and and the application server crashes.

The following message appears in the application server log:

PSAPPSRV.4466 (46) [2016-05-12T14:27:38.689 user@<someclienthostaddress> (IE 11.0; WIN) ICPanel] XLEv778/TWnssg - E105944 (0) PSAFFIRM(m_bDeferKillChild) failed at /vob/peopletools/src/psicsrv/block.cpp, line 739. Processing will abort.
PSAPPSRV.4466 (46) [2016-05-12T14:27:38.689 user@<someclienthostaddress> (IE 11.0; WIN) ICPanel] XLEv778/TWnssg - E105944 (0) PSAFFIRM(m_bDeferKillChild) failed at /vob/peopletools/src/psicsrv/block.cpp, line 739. Processing will abort.
PSPAL: Abort: PSAFFIRM(m_bDeferKillChild) failed at /vob/peopletools/src/psicsrv/block.cpp, line 739. Processing will abort.
PSPAL: Abort: Location: /vob/peopletools/src/pssys/dump.cpp:1006: OnEvent
PSPAL: Abort: Generating process state report to /app/psoft/pstst/appserv/pstst/LOGS/PSAPPSRV.4466/process_state.txt

And in the referenced process_state.txt file, there will be this crashed thread:

#0 0x00000037fc8e12e3 in select () from /lib64/libc.so.6
#1 0x00007fec5fa5f207 in PSPAL::DumpProcessState::CallDebugger(int, char const*, PSPAL::ExceptionContext const*, bool) () from /app/psoft/pstst/bin/libpspal64.so
#2 0x00007fec5fa5f4e4 in PSPAL::DumpProcessState::GenerateAbortDiagnostics(char const*, PSPAL::ExceptionContext*) () from /app/psoft/pstst/bin/libpspal64.so
#3 0x00007fec5fa5a91b in PSPAL::Abort(char const*, char const*, int, char const*, PSPAL::ExceptionContext*) () from /app/psoft/pstst/bin/libpspal64.so
#4 0x00007fec5fa56ac7 in PSPAL::ProcessSingleton::Abort(char const*, char const*, int, char const*, PSPAL::ExceptionInfo const*) const () from /app/psoft/pstst/bin/libpspal64.so
#5 0x00007fec5badafc3 in CPSAbortObserver::OnEvent(PS_EVENT, void const*, void*) const () from /app/psoft/pstst/bin/libpssys.so
#6 0x00007fec5ed0a652 in CPSEventDispatcher::Notify(PS_EVENT, void*) () from /app/psoft/pstst/bin/libpscmnutils64.so
#7 0x00007fec5ed0a591 in PSAffirm(wchar_t const*, wchar_t const*, unsigned int) () from /app/psoft/pstst/bin/libpscmnutils64.so
#8 0x00007fec53de16ae in CICBlock::LaunchChild(CICBlock*) () from /app/psoft/pstst/bin/libpsicsrv.so
#9 0x00007fec53de8dd6 in CICBlock::SecPanel(wchar_t const*, wchar_t const*, CPSBufContext*, int, GENSTRING, wchar_t const*, wchar_t const*, int) () from /app/psoft/pstst/bin/libpsicsrv.so
#10 0x00007fec53e5176a in CICDoModalMessage::Execute(void*) () from /app/psoft/pstst/bin/libpsicsrv.so
#11 0x00007fec53de33f7 in CICBlock::StartUserInput(wchar_t const*) () from /app/psoft/pstst/bin/libpsicsrv.so
#12 0x00007fec53d62273 in CICPanelGroup::HandleSaveError(CPSBufContext*) () from /app/psoft/pstst/bin/libpsicsrv.so
#13 0x00007fec53d771e9 in CICPanelGroup::Save(bool) () from /app/psoft/pstst/bin/libpsicsrv.so
#14 0x00007fec53e12d84 in CICDoSaveNow::ResumeStart() () from /app/psoft/pstst/bin/libpsicsrv.so
#15 0x00007fec53de3291 in CICBlock::DoSaveNow() () from /app/psoft/pstst/bin/libpsicsrv.so
#16 0x00007fec53e49670 in CICDoSaveNowMessage::Execute(void*) () from /app/psoft/pstst/bin/libpsicsrv.so
#17 0x00007fec53de33f7 in CICBlock::StartUserInput(wchar_t const*) () from /app/psoft/pstst/bin/libpsicsrv.so
#18 0x00007fec53dec1b9 in CICBlock::ProcessValues(IPSServletRequest*, wchar_t const*) () from /app/psoft/pstst/bin/libpsicsrv.so
#19 0x00007fec53db3b19 in CICPanelService::DoService() () from /app/psoft/pstst/bin/libpsicsrv.so
#20 0x00007fec5d499f9a in CNetReqRepSvc::ExecRequest() () from /app/psoft/pstst/bin/libpsnetapi.so
#21 0x00007fec53e13eae in CServiceBase::ExecRequest() () from /app/psoft/pstst/bin/libpsicsrv.so
#22 0x0000000000411787 in CAppServer::ICPanel(tpsvcinfo*) ()
#23 0x00000000004213e3 in ICPanel ()
#24 0x00007fec61c37648 in _tmsvcdsp () from /app/bea855/tuxedo/tuxedo12.1.3.0.0/lib/libtux.so
#25 0x00007fec61c63655 in _tmrunserver () from /app/bea855/tuxedo/tuxedo12.1.3.0.0/lib/libtux.so
#26 0x00007fec61c33fea in _tmstartserver () from /app/bea855/tuxedo/tuxedo12.1.3.0.0/lib/libtux.so
#27 0x000000000040c307 in main ()

 

Cause

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