ELM 9.2 : Recommended Learning Notification Not Displaying The Name Or Details Of The Learnings (Doc ID 2147766.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Administrator-Learner Tasks

Statement Of Issue:

Recommended Learning Notification not displaying the name or details of the learnings

A notification is sent when someone recommends learning It doesn't appear to be displaying the name or any details on the learning being recommended. We have the learner recommendation template turned on. When you click on
Recommend Learning, it triggers the use of the generic template LM_RECOMMEND_LRNG. In the template there are 4 variables (%1-Name, %2-ClassName, %3-ClassDescription and %4-URL)

Variables %1 and %4 work, the person¿s name and the URL appear in the email (we removed that from the template though)

 

Replication Steps:

The issue can be reproduced at will with the following steps:
1. Login as Learner
2. select Recommend Learning option
3. verify all the variables are populated.
4.verify the email has all details

Cause

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