Issue In 360 Degree View For Event Participants Belonging To Multiple Companies (Doc ID 2147821.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise CRM Marketing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

In the Event Participants tab, when clicking on the 360 icon for a Participant which belongs to multiple companies, then the "Customer" information on 360 Degree View does not match the "Company" value showed on
the Event Participants tab.

 

STEPS

-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate main menu > Marketing > Marketing Programs
2. Open a Program of type Event where one of the participants is a Contact that belongs to multiple companies
3. Click the 'Participant' tab, then click on More Info tab: the Company showed for the Contact that belongs to multiple companies is "College of Arts".
4. Click the '360' link for the participant which belongs to multiple companies.

Expected Results:
The 360-Degree view for the Contact shows as 'Customer' = "College of Arts".

Actual Results:
The 360-Degree view for the Contact shows as 'Customer' = "Balmoral Wholesalers".



Cause

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