Issue In 360 Degree View For Event Participants Belonging To Multiple Companies
Last updated on JULY 06, 2016
Applies to:PeopleSoft Enterprise CRM Marketing - Version 9.2 and later
Information in this document applies to any platform.
In the Event Participants tab, when clicking on the 360 icon for a Participant which belongs to multiple companies, then the "Customer" information on 360 Degree View does not match the "Company" value showed on
the Event Participants tab.
The issue can be reproduced at will with the following steps:
1. Navigate main menu > Marketing > Marketing Programs
2. Open a Program of type Event where one of the participants is a Contact that belongs to multiple companies
3. Click the 'Participant' tab, then click on More Info tab: the Company showed for the Contact that belongs to multiple companies is "College of Arts".
4. Click the '360' link for the participant which belongs to multiple companies.
The 360-Degree view for the Contact shows as 'Customer' = "College of Arts".
The 360-Degree view for the Contact shows as 'Customer' = "Balmoral Wholesalers".
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