SEVIS: Phone Fields not Populated in Master for Create Student Event (Doc ID 2148162.1)

Last updated on NOVEMBER 08, 2016

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

On Campus Solutions 9.0, Bundle 40 or greater, with SEVIS 6.27 Critical Patch Update 22499044.

Issue:

For Create Student events, the phone number fields (US Phone, Foreign Phone, Phone Country and Phone Exempt) are not being populated in the inactive SEVIS Master Bio/Demo record that is created when the event is exported to SEVIS.

Impact:

Once the record is successfully processed and brought back to Campus, the SEVIS Master record set back to active without the updated phone numbers.  The next time the SEVIS F/M Alerts process runs unnecessary PersonalInfo events are created for phone numbers that have already been reported to SEVIS.

Changes

 This issue was introduced in SEVIS 6.27 Critical Patch Update 22499044.

Cause

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