AAF: Delayed/Asynchronous Notifications For Self-Service Cases is not working. (Doc ID 2148473.1)

Last updated on JUNE 10, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 AAF: Delayed Notifications For Self-Service Cases is not working.  The AE RB_AAF_ASYNC process gets executed immediately or in Synchronous mode, the delay in minutes is not getting applied.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms