Name Field In PSFT CRM Contains Only Last Name After Full_Sync With PSFT HCM (Doc ID 2149527.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Goal

Name field in PSFT CRM contains only last name after Full_Sync with PSFT HCM. 

Description: Non-US format Worker names are not displayed properly in the Employee name field of Case and Case search pages. If the Worker name format is for example BELGIUM, the Employee name field in
Case only displays the Last Name of the worker, whereas if the Name format is US, the Employee field displays First Name and Last Name.
 

Solution

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