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ECA: Fetching Array Element 1: Index Is Not in Range 1 to 0. (180,252) Error Saving Component Interface. {CA_ACCTPLAN_CI} (91,37) When Approving a Renewal (Doc ID 2150669.1)

Last updated on NOVEMBER 03, 2020

Applies to:

PeopleSoft Enterprise FIN Contracts - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When approving a renewal, the following error is received:

Steps to reproduce the issue:
1. Have a combo edit setup for all accounts must have dept id populated.
2. Create a contract and add a renewal product (enter the start and end date and Set renewal to manual).
3. Allocate the amount - Set the allocation to complete.
4. Click the link for BILLING DISCOUNT/SURCHARGES to enter the discount.
5. Enter a discount ID which will use DISCOUNT dist code.
6. Go to accounting distribution - make sure DEPTID is populated, otherwise cannot activate the contract.
7. Go to Discount surcharge ACCTG dist - make sure DEPTID is populated otherwise cannot activate the contract.
8. Activate the contract.
9. Go to renewals tab - Select create plan.
10. Go to renewal cycle 1.
11. Select billing disc/surcharge link to enter discount. Select copy from contract line and select validate discounts.
12. Change cycle status to ready.
13. Select Approve. Enter the event date of next year and the error occurs (if the event date = today's date no error occurs).
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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