E-CRM: Index Build Process For CR_CO_SOLUTIONS Fails
(Doc ID 2151936.1)
Last updated on MARCH 26, 2019
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
On : 9.2 version, Secure Enterprise Search (SES)/Search Framework (PTSF)
Running crawl process to build index for CR_CO_SOLUTIONS it is failing, other application indexes are running to success.
Error identified into search crawler log file:
[2016-05-24T15:31:26.091-04:00] [search] [ERROR]  [oracle.search] [tid: filter_0] [ecid: 0000LJ^Fv3G7y0O5Ijd9if1NHAjn000001,0:388] EQP-60309: Exception encountered when accessing item = ftp://<servername>/crm/<filename>.doc ignoring..
The issue can be reproduced at will with the following steps:
- Run Crawl process to build index:
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