E-CRM: Index Build Process For CR_CO_SOLUTIONS Fails (Doc ID 2151936.1)

Last updated on JULY 08, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Secure Enterprise Search (SES)/Search Framework (PTSF)

Running crawl process to build index for CR_CO_SOLUTIONS it is failing, other application indexes are running to success.

Error identified into search crawler log file:

[2016-05-24T15:31:26.091-04:00] [search] [ERROR] [] [oracle.search] [tid: filter_0] [ecid: 0000LJ^Fv3G7y0O5Ijd9if1NHAjn000001,0:388] EQP-60309: Exception encountered when accessing item = ftp://slc02klx/crm/301879C1R1THS_NEW_UNITS_NONUNIONS1214.doc ignoring..

The issue can be reproduced at will with the following steps:

    1. CR_CO_SOLUTIONS
    2. CR_GBL_SOLUTIONS




Cause

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