EAR 9.1 Performance Issue on Collections Workbench Search Button When Using Corporate Customer (Doc ID 2152627.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Collections Workbench Environment 9.1 34


ACTUAL BEHAVIOR
---------------
Performance Issues on Collections Workbench search button for Corporate Customer

EXPECTED BEHAVIOR
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Should not time out

STEPS
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The issue can be reproduced at will with the following steps:
1. Load Collections Workbench
2. Select Corp Relationship for customer that has alot of sub customers
3. Click on Search


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Users can't answer customer questions or service account.

Cause

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