EMM: PeopleCode Error While Trying To Reply To WO Notes On Service Request Page (Doc ID 2154524.1)

Last updated on JUNE 27, 2016

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

A PeopleCode error is displayed while trying to reply to Work Order notes on the service request page.

Error
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GetRecord Record "WM_TSK_NOTE_WRK" not found in scroll level 0 (2, 154)

Steps:
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The issue can be replicated by performing the following steps:

#1. User Creates a service request.
#2. Service Request is later converted to a Work Order.
#3. Technician requests information on WO Task Notes.
#4. User opens the SR on my service request page. Sees the comment from technician and clicks on reply button.
#5. System opens up a secondary page where user keys in the response and clicks save.
#6. User receives a Peoplecode error.

Cause

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