Incorrect Carrier SetID Used when Trying to Access the Carrier Website from the 'Track Order' Component - Error "Carrier XXX website is not defined on the Carrier URL panel... (12170,109)" (Doc ID 2154725.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The SetID used when trying to access the Carrier Website from the 'Track Order' component (navigation: Order Management, Quotes and Orders, Review Order Information, Track Order) is always the Default SetID defined for the Set Control Value of the OM Business Unit. As a result, the following error may be issued:

Carrier XXX website is not defined on the Carrier URL panel... (12170,109)


Steps to replicate the issue:

1a) Go to: PeopleTools, Utilities, Administration, TableSet Control
1b) Select Set Control Value = US001
1c) Change the Default SetID from SHARE to BLG02 for example.
1d) Save.

2a) Go to: Order Management, Quotes and Orders, Review Order Information, Track Order
2b) Select:
Business Unit = US001
Shipment: Ship From: US010
Carrier ID = SURFACE
2c) Click on 'Search'.
2d) When the results is displayed, click on one of the 'Track by Carrier' hyperlink > the above error message is issued. Notice the SetID.

3a) Go now to the 'Shipping' tab.
3b) Clicked on a 'Quantity Shipped' hyperlink.
3c) Click on the 'Track Shipment' hyperlink > the above error message is issued. Notice the SetID.

Changes

 

Cause

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