Enrollment and Approval Emails Are Being Sent to the Approver in Error (Doc ID 2155387.1)

Last updated on JUNE 21, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ELM: For enrollments the emails both for enrollment and approval are being sent to the approver

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the email if for Learner and Approver(Manager of the learner) to two different person in LM_PERSON_EMAIL
2. Set the approval process definition ACT INT-MGR EXT-NONE from the
       Enterprise Components > Approvals > Approvals >Transaction Configuration
       Process ID : ACT INT-MGR EXT-NONE
3.Set up user list :
       Enterprise Components > Approvals > Approvals > user List setup
4.Create an activity as approval Type Internal Manager External None
5.Enroll the learner
6.Run LM_Notify process


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms