AP:VOUCHER EMAIL APPROVAL 'REQUESTED BY' FIELD IS ALWAYS BLANK (Doc ID 2156733.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 
ISSUE:
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We are using Email Collaboration (EMC) for voucher approvals. I noticed in the emails I received AND in the setup guide document directly from Oracle, the "Requested By" field is always blank. See the screenshot on the bottom of page 10 in the attached document. In other words, the approver does not know who submitted this particular voucher to them. There are no "requesters" on vouchers. I looked at the form layout at Enterprise Components > Approvals > Email Collaboration > EMC Form for VCHR_AF_EM_APPROVAL and the only fields that look close to providing this info are REQUESTOR_NAME and OPERATOR. Unfortunately OPERATOR is just the operator ID of the approver, not the user who originated the voucher.

Is there a way I can fix this myself without customization, or is there a bug fix out there for it now? It would be helpful if the approvers could tell when looking at the EMC email they receive who is sending them vouchers to approve, but currently they cannot see this info. It doesn't look like Originator's Operator ID is available as a field on the EMC Form Element Designer. Please advise. Thanks.

The requested by is not being populated in the voucher email collaboration.

 

STEPS:
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1. Create a voucher
2. Submit it for approval
3. check the email for requested by

Cause

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