E-PORTAL: Error:Site Name Is Not Valid. Check Your Url Syntax And Try Again. When Clicking on recently used links under Favorites (Doc ID 2158038.1)

Last updated on JULY 19, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On a Portal Interaction HUB 9.1 at PT 8.54.15 & Unified Navigation links against remote Finance 9.2 and  HCM 9.2

Users are getting the following Error "Site name is not valid. Check your url syntax and try again. " when a user clicks on New window and then select's a link from Favorites - Recently Used links (MRU). The URL on the window with the error is as below
"http://myserver.mydomain.com:8100/psp/mysite_3_4/EMPLOYEE/ERP/c/ENTER_VOUCHER_INFORMATION.VCHR_SRCH_WRK.GBL?FolderPath=PORTAL_ROOT_OBJECT.EPCO_ACCOUNTS_PAYABLE.EPAP_VOUCHERS.EPAP_VCHR_ENTRY.EP_VCHR_SRCH_WRK&IsFolder=false&IgnoreParamTempl=FolderPath,IsFolder&cmd=uninav&cmd=uninav&uninavpath=Root{PORTAL_ROOT_OBJECT}.myFinance{PTUN_11452063500044300,PORTAL_ROOT_OBJECT}.Accounts Payable{EPCO_ACCOUNTS_PAYABLE}.Vouchers{EPAP_VOUCHERS}.Add/Update{EPAP_VCHR_ENTRY}.Voucher Search{EP_VCHR_SRCH_WRK}&Rnode=PSFT_EP"


Not all links are bad, some do work fine. the only difference seen in URL is "http://myserver.mydomain.com:8100/psp/mysite_3_4/". The working URLS have only one underscore '/mysite_3/'. the Bad URL have 2 Underscores as above 'mysite_3_4/'

Users are having issues in PIH whenever they click on new window and trying to access favorite links under most recently used links after






Steps:
---------

1) Signon to the PIH
2) Select MRU link after New window was used to access a remote UNAV link



Error:
--------
Error "Site name is not valid"

Cause

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