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Incorrect/Blank Person Title In CRM (Doc ID 2158416.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Replication:
=========

1. Login to HRMS and create one Employee with Job details. Ex: Job Code : 110000 - Accountant
2. Login to CRM and notice the Person got created with the Job details mentioned in the Title field ie Accountant.
3. In HRMS for the same Employee add a future dated Job row. Eg: Job Code : 600085 - Manager-Finance
4. Once Integration is success, search for the same Person and notice that now the Job / Title changed to future dated one.
  This being future dated in HRMS shouldn’t have updated in CRM side.

Cause

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In this Document
Symptoms
Cause
Solution
References


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