E-Portal: Timeout Warning Is Not Displaying Consistently When Single Signon TO Content Provider (Doc ID 2159663.1)

Last updated on JULY 11, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Branding

DESCRIPTION
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Timeout warning is not working consistently when SSO to content Provider. The
first time, the warning window is displayed correctly. After clicking OK and
wait for another timeout, the OK button in warning window is not clickable.
The issue happen in PT8.55

STEPS
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The issue can be reproduced at will with the following steps:
1. Use UniNav to navigate to any content provide page
2. Wait for timeout
3. For the first time, the warning window may display correctly and it is coming from Content Provide, so click OK and wait again.
4. The next time, warning window is coming from Portal, and OK button is not working

Cause

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