EAP No Checkbox For 'ALL' Approvals In Mobile (Doc ID 2159923.1)

Last updated on JULY 12, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When the approval tile is clicked in the fluid page, by default it opens up all the documents (View Type 'ALL') for the approvals.  However,  the items for approval do not have corresponding checkboxes until a specific module or View Type other than 'ALL' is clicked.

Due to this condition, users are confused thinking that they cannot select and approve any transaction due to the absence of checkboxes.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click Approvals tile.  By default, all the documents for the approvals are opened.
2. Notice that transactions for approval do not have checkboxes on their left side.
3. Select one of the approval transaction types on the left side of the page.
4. It is only at this point that check boxes are shown up.


Cause

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