EBI9.2 Hosted Credit Card Not Saved In PS_CR_CARD_PROF For Bill Entry (Doc ID 2160110.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Bill Entry 9.2 Image 11

ACTUAL BEHAVIOR
---------------
Bill using credit card hosted model and profile ids are not getting saved PS_CR_CARD_PROF
This affects credit and rebill as credit card is not transferred over to the credit/rebill. The credit bill only remains in finalized status

EXPECTED BEHAVIOR
-----------------------
When credit card is added in the bill it should save in PS_CR_CARD_PROF

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create bill
2. add credit card data
3. run finalization and credit card process

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Go Live impacted

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms