Chat: 9.2 Agent Chat Session Time Increases At Rapid Pace and Buttons on the Toolbar Do Not Work (Doc ID 2160300.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, ERMS-MCF-CTI


When the chat session pops to the agent the duration increases about 30 seconds every 2 seconds until the session reaches 20 minutes and times out, and the buttons on the Toolbar do not work.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application as a user and click on the "Chat with Agent" button
2. On the Agent login, chat will be initiated, and the time racing rapidly.
3. Click on any button on the toolbar, it does not do anything

 

Cause

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