EAP: Steps In Voucher Approval Process Workflow Are Not Getting Triggered Per Setup (Doc ID 2160396.1)

Last updated on JULY 13, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

After cloning the PeopleSoft delivered Approval process, deleting the existing steps and adding new ones into that process, the steps are not getting triggered per setup. Looking in PS_EOAW_STEP record, the data from EOAWSTEP_NBR and SEQ_NBR are out of sync.

The reported scenario contains 1 stage, 1 path and 3 steps under that path.

When a voucher has created and submitted for approval, the system triggered Step 1 user, Step 3 user , Step 2 user instead of Step1 user, Step 2 user, Step3 user.

Cause

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