E-PIA: Red Line In The Rich Text Editor Long Edit Box (Doc ID 2161467.1)

Last updated on JULY 15, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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Red line in the RTE enabled long Edit box. It will be replicable when the content format is Normal(DIV).

ACTUAL BEHAVIOR
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The RTE field shows an extra horizontal red line.

EXPECTED BEHAVIOR
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The red line shoudl not be there.

STEPS
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The issue can be reproduced with the following steps:
1. Navigate to a page that has a RTE enabled field.
2. choose the format as Normal(DIV) in RTE enabled long Edit box
3. see red line pointer is available for each line when the user moves in the box.

BUSINESS IMPACT
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users used to copy paste the content for sending outbound emails and creating template for sending emails , since it is missing to include a few styles and showing some red line so they are complaining about their operation to solve the user's queries.

Cause

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