PUM18 TIMEOUT OCCURS BEFORE COURSE SESSIONS CHANGES ARE SAVED (Doc ID 2161969.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When navigating to Course Sessions (Administer Training Define Course/Cost Details Course Sessions) and changing the value of the Session Status field from Active to Complete and click Save, the page times out before the save is complete. The time out is about 10 minutes. There are 400 people in the course.
  
After modifying the configuration and setting the timeout to 20 minutes, the process completed in over 18 minutes. This is a very long time to Save considering there's only 400 people in the course.
 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
  1. Navigate to (Administer Training Define Course/Cost Details Course Sessions
  2. Change the value of the Session Status field from Active to Complete
  3. Click Save


Cause

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