Employee cannot access E-mail link for Profile Approval/Denial request (Doc ID 2162051.1)

Last updated on JULY 22, 2016

Applies to:

PeopleSoft Enterprise HCM eDevelopment - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Employee is not able to access the Email link sent by Manager for Profile Approval/Deny request

The issue can be reproduced at will with the following steps:

1.Select any Employee with email ID configured.
2.Login as Employee and navigate to Access Talent Profile.
3.Click on Education and ‘Add a Degree’ from Employee profile and submit for Approval, make sure approval is enabled for the content Type in the profile Set up.
4.Login as Manager and Approve/Deny the profile changes, email will be triggered to the employee for Approve/Deny request.
5.Click on the hyperlink in the email to review the Approve/Deny request.

Cause

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