E-MCF:(PSUQSRV1): Error Retrieving REN Server URL From Database (Doc ID 2162803.1)

Last updated on JULY 25, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On : 8.54 version, Multi-Channel Framework (MCF)

(PSUQSRV1): Error retrieving REN server URL from database

Receiving error in the logs "(PSUQSRV1): Error retrieving REN server URL from database"

ERROR
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(PSUQSRV1): Error retrieving REN server URL from database




STEPS
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The issue can be reproduced at will with the following steps:
1. Enable Ren server and MCF server in application server.
2. Setup Ren server, MCF cluster and UQ cluster
3. Check UQ server log and MCF log

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Chat function .

Cause

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