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E-MCF:(PSUQSRV1): Error Retrieving REN Server URL From Database (Doc ID 2162803.1)

Last updated on JULY 25, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.


On : 8.54 version, Multi-Channel Framework (MCF)

(PSUQSRV1): Error retrieving REN server URL from database

Receiving error in the logs "(PSUQSRV1): Error retrieving REN server URL from database"

(PSUQSRV1): Error retrieving REN server URL from database

The issue can be reproduced at will with the following steps:
1. Enable Ren server and MCF server in application server.
2. Setup Ren server, MCF cluster and UQ cluster
3. Check UQ server log and MCF log

The issue has the following business impact:
Due to this issue, users cannot use Chat function .


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