EAR 9.1+: Performance Issue on Collections Workbench Aging Category for Corporate Customer (Doc ID 2163728.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Performance Issues on Collections Workbench Aging Category. Issue happens when Corp Customer is used and it has alot of sub customers.

STEPS

  1. Go to Collections Workbench
  2. Enter a customer and set to corp customer and search
  3. Go to the item
  4. Then go to the Aging tab
  5. Click on an aging category which will also take you back to the item tab

 

Cause

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