E-PORTAL: User Gets Logged Out When Navigating to Remote FAN/Navigation Collection Page (Doc ID 2164385.1)

Last updated on JULY 24, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Issue :
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PIH is integrated with FS system, both in PTools 8.55.05. When try to open IT Asset Management Center via Unified Navigation menu in PIH (Main Menu > Finance Menu > IT Asset Management >IT Asset Management Center), user was kicked out of system and thrown to error page. There is no such error when directly login to FS system and open this page. There is also no such error when we were in PTools 8.53.11 and via unified navigation.

ERROR
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An Error has Occurred

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to PIH
2. Navigate to Main Menu > Finance Menu > IT Asset Management >IT Asset Management Center
3. User is logged out and sees the page with error An Error has Occurred

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to any remote Navigation Collections pages.

Cause

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