EAR 9.2: When Attempting To Search Under Customer Hierarchy Page Getting Error If Corporate Customer Has More Than 600 Sub Customer (Doc ID 2164553.1)

Last updated on JULY 25, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 PUM 17 version, Default Hierarchy Processing

When attempting to search under customer hierarchy page getting error if corporate customer has more than 600 sub customer.

ERROR
-----------------------
"Chart Generation Failed - No more than 250 nodes allowed for browser: Internet Explorer (254,150)
Validation to constraint maximum # of nodes for each type of Browser."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Corporate customer with more than 600 sub customer
2: Goto Main Menu> Customer> Customer Hierarchy.


BUSINESS IMPACT
-----------------------
Can not view page information.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms