Approval Monitor Restart is not Correctly Creating Worklist Entry Resulting in Inconsistant Counts and the Following Error When Approving From Classic PIA Page, 'This action cannot be performed. Please contact your system administrator. Missing cross-refe (Doc ID 2165314.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a User Restarts an approval thread, the new Worklist entry is not created correctly leading to incorrect number of worklist entries shown in Fluid page and error when attempting to approve in Classic approval pages.

ERROR
This action cannot be performed. Please contact your system administrator. Missing cross-reference table, thread ID 0.

STEPS
1. Have some Purchase Order approvals pending
2. Go to Enterprise Components - Approvals - Approvals - Monitor Approvals
3. Select one of the approvals and click the Restart button.
4. Log in as the approver, review the Approval tile in Fluid and it will show the correct number of pending approvals
5. Click on the tile and the new approval created for the restart is not shown
6. Go to Classic Home - Worklist, the new approval created for the restart is there
7. Attempt to approve and error is thrown
(see attached for detailed replication steps)

Cause

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