EEX 9.1+: Expense Line Split in an Approved Expense Report by Auditor Using Modify Approved Transactions is Stuck in Pending and Doesn't Get Paid Completely. (Doc ID 2166303.1)

Last updated on JULY 28, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Expense Report

ACTUAL BEHAVIOR:

Expense Line split in an approved expense report by auditor using modify approved transactions is stuck in pending and doesn't get paid completely.


EXPECTED BEHAVIOR:

Expense report must be paid in full and the added line can't be be stuck in PND status.

STEPS:

The issue can be reproduced at will with the following steps:
1. Create an expense report with one line and submit it for approval.
2. Approve it and make sure that its in approved for payment status.
3. Now login as pre pay auditor and split the line into two using modified approved transactions (make sure the amount is same, but split into two lines) and save it.
4. Note that one of the line is stuck in pending and will not be picked up for staging.

BUSINESS IMPACT:

Due to this issue, users cannot get paid for the entire amount, the expense like stuck in pending will not be picked up for payment.

Please see attached Replication Steps Document for detailed replication steps.

Cause

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