ECM: PMT_STATV3 LAYOUT Not Showing Error Message In Acknowledgement File Content (Doc ID 2166307.1)

Last updated on JULY 28, 2016

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


Review Payments > Acknowledge Files > Acknowledgement File Contents shows Dispatch Status = Error
Sequence, Error Code, and Error Message fields are blank. 
PMT_STATV3 Layout does not show the Error Message in Acknowledgement File Contents. 
The Error Message is also not displaying in the FGX1001 Report

STEPS:
1. Financial Gateway > Process Payments > Import Acknowledgement Files > load Layout: PMT_STATV3
2. Sample from PAIN.126 shows that the transaction is RJCT (Rejected)
   <TxSts>RJCT</TxSts>
3. However the reason code is not in the <Rsn> line, it's blank...the Reason Code is appearing in the <Prtry> line
<TxSts>RJCT</TxSts>
<StsRsnInf>
<Orgtr>
<Id>
<OrgId>
<Othr>
<Id>Royal Bank of Canada 0003</Id>
</Othr>
</OrgId>
</Id>
</Orgtr>
<Rsn>
<Prtry>RF01</Prtry>
</Rsn>
<AddtlInf>DUPLICATE END TO END ID</AddtlInf>
4. Financial Gateway > Review Payments > Acknowledge Files > Acknowledgement File Contents shows Dispatch Status = Error > Sequence, Error Code, and Error
Message fields are blank
5. FGX1001 Report also does not list the Error Code and Error Message

Cause

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