E-PN/PRCS: CMgrCntrlImp::CreateCacheDir error locking cache directory When Running AE Or SQR (Doc ID 2166329.1)

Last updated on APRIL 21, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Environment
  1. PeopleTools release and patch : 8.55.05
  2. PeopleSoft Application and release : HCM 9.1
  3. Database Product and version : SQL SERVER 2014

Issue
  1. Description of Problem : When delivered request like AEMINITEST is run from Process Scheduler the Application Server crashes.
  2. Sequence of events :
  a. PeopleTools > Process Scheduler > System Process Requests
  b. Run AEMINITEST
  c. User is exited and taken completely back to PIA sign on screen
  d. Process Monitor does not show the process request as having run

Impact
  1. Quantify the impact : Process Scheduler is unusable. Unable to run any Process Request.
  2. Issue exists for every user.

  < Cases with an error message >

  In Production:
  When attempting to submit an Application Engine from Process Scheduler, the following error occurs.
  
  ERROR
  - - - - - - - -
PSPAL: Abort: Unrecoverable exception received
PSPAL: Abort: Location: E:\pt85505c-retail\peopletools\src\pspal\exception_winunhandled.cpp:577: PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter

PSAPPSRV.2228 (0) [2016-07-25T10:59:34.405] - - - (-1) CMgrCntrlImp::CreateCacheDir error locking cache directory: system errno = 32-Broken pipe
PSAPPSRV.2228 (0) [2016-07-25T10:59:34.406] - - - (0) Server failed to start

Cause

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