Constituent Transaction Management (CTM) Search/Match/Post and Transaction Management Process Adds New Ethnicity to Existing NSPEC Or Non-Specified Ethnicity (Doc ID 2168683.1)

Last updated on JANUARY 25, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a NSPEC or NON-SPECIFIED ethnicity exists for a person and a transaction is processed thru Constituent Staging Search/Match/Post or Transaction Management Process for the same person with a new Ethnicity value of WHITE, CTM adds WHITE as another row to Ethnicity.

This is not permitted when manually adding a new application. The following error is returned when trying to add WHITE to existing NSPEC Ethnicity online.

ERROR 1

(1000,999) - [Warning] - You cannot add another ethnic group if Not Specified is already a value for his/her Ethnic Group. (1
(91,37) - [Error] - Error saving Component Interface. {HCR_PERSONAL_DATA_SRV}
(-1,0)

Click OK to continue.

ERROR 2

Generic Service Error (18137,9)

[Error}


Steps to Reproduce:

1. Find someone with NSPEC ethnicity in staging record SCC_STG_DIV_ETH.
2. Try to add White ethnicity on-line without removing NSPEC or Non-Specified. It will fail.
3. Bring in thru CTM someone whose CS record has existing NSPEC or Non-Specified. Load data with White ethnicity. CTM will allow it. CTM adds the White row after NSPEC row in production record DIVERS_ETHNIC.



Cause

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