E-PIA: "Could not open registry" error received in PIA pages, and "PortalRegistry.open failed for Portal=EMPLOYEE because cached object expired over ValidTo date" in web server log

(Doc ID 2168851.1)

Last updated on JANUARY 05, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Users report that when using a custom component, they got a blank page with the message "Could not open registry".

The following error can be seen in the web server log:

SEVERE psft.pt8.registry.PortalRegistry open PortalRegistry.open failed for Portal=EMPLOYEE because cached object expired over ValidTo date

The issue was solved after bouncing the web and app servers.

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