E-PIA: "Could not open registry" error received in PIA pages, and "PortalRegistry.open failed for Portal=EMPLOYEE because cached object expired over ValidTo date" in web server log
(Doc ID 2168851.1)
Last updated on JANUARY 05, 2018
Applies to:PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.
Users report that when using a custom component, they got a blank page with the message "Could not open registry".
The following error can be seen in the web server log:
SEVERE psft.pt8.registry.PortalRegistry open PortalRegistry.open failed for Portal=EMPLOYEE because cached object expired over ValidTo date
The issue was solved after bouncing the web and app servers.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!