E-PIA: "Could not open registry" error received in PIA pages, and "PortalRegistry.open failed for Portal=EMPLOYEE because cached object expired over ValidTo date" in web server log
(Doc ID 2168851.1)
Last updated on JULY 21, 2020
Applies to:PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.
Users report that when using a custom component, they got a blank page with the message "Could not open registry".
The following error can be seen in the web server log:
SEVERE psft.pt8.registry.PortalRegistry open PortalRegistry.open failed for Portal=EMPLOYEE because cached object expired over ValidTo date
The issue was solved after bouncing the web and app servers.
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