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Cobol Process SRPCTDRB Error Out With Zero-byte Log/Trace. (Doc ID 2168900.1)

Last updated on MARCH 29, 2022

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Transcripts

ACTUAL BEHAVIOR
---------------
Unable to generate the transcripts using the cobol process SRPCTDRB. The delivered program SRPCTDRB went to error without any logs.
 
EXPECTED BEHAVIOR
-----------------------
Process should run to Success and generate the Transcripts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment - Transcripts - Batch Transcript - batch transcript Request process,
2. Enter the run parameter and run the process for trancript request
3. Navigate to Records and Enrollment - Transcripts - Batch Transcript - batch transcript generation process
4. Enter the run parameter and run the SRPCTDRB cobol process
5. Process immediately goes to Error status with Distribution status as NA
6. No logs generated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot generate the transcripts

Cause

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In this Document
Symptoms
Cause
Solution


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