E-MAP: Approval Tile Results In Spinning With No Return. Issue Encountered In Environment With Load Balancer Set Up For MAP. (Doc ID 2170024.1)

Last updated on AUGUST 08, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Mobile Application Platform (MAP)


After configuring MAP to use Load Balancer, when the Approval Tile is pressed, the icon just spins and never opens Approval page.

Expectation is that Approvals page will open and list pending approvals.


The issue can be reproduced at will with the following steps:
1. Log in, twice due to another issue.
2. Press Approvals Tile.
3. Observe icon spins.



Cause

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