FSCM 9.2: Error 'Unable To Find A Routing Corresponding To The Incoming Request Message' When Trying To Approve Pending Transactions From Worklist (Doc ID 2170790.1)

Last updated on AUGUST 11, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When clicking on a hyperlink to open the approval page from Worklist, the following error occurs :

Error
"Unable to find a Routing corresponding to the incoming request message."

Steps
1. Log in as an approver.
2. Go to Main Menu > Worklist > Worklist.
3. Click on any pending Transaction link to approve it. ( Example Journal Approval / Voucher Approval / Expense Report Approval )

Cause

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