Unable To View Display Template Family Code In CRM (Doc ID 2170847.1)

Last updated on AUGUST 10, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

The customer had the question in Development and Production environment when they go to Main Menu > Setup CRM > Product Related > Call Center > Self-Service Configuration>Home Page, no data display.

In Demo, it does show data at the same path.


 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms