eBen: Time Out and PSAFFIRM(nFirst >= 0) Error When Enrolling In Supplemental Life on PT 8.55 (Doc ID 2171556.1)

Last updated on AUGUST 25, 2016

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When enrolling in Supplemental Life from Self- Service=> Benefits => Benefits Enrollment, the application times out and the error below is issued.
The issue started occurring after upgrading to PT 8.55.08. Worked fine on PeopleTools 8.55.03

ERROR
-----------------------

PSAPPSRV.5144 (28) [2016-08-11T14:48:22.536 PS@shill-ws2.ntta.local (FIREFOX 47.0; WIN7) ICPanel] ji80WnPeQf6xoA - PS (0) PSAFFIRM(nFirst >= 0) failed at E:\pt85508b-retail\peopletools\src\pspnlrthtml\layouttable.cpp, line 667. Processing will abort.
PSAPPSRV.5144 (28) [2016-08-11T14:48:22.536 PS@shill-ws2.ntta.local (FIREFOX 47.0; WIN7) ICPanel] ji80WnPeQf6xoA - PS (0) PSAFFIRM(nFirst >= 0) failed at E:\pt85508b-retail\peopletools\src\pspnlrthtml\layouttable.cpp, line 667. Processing will abort.
PSPAL: Abort: PSAFFIRM(nFirst >= 0) failed at E:\pt85508b-retail\peopletools\src\pspnlrthtml\layouttable.cpp, line 667. Processing will abort.
PSPAL: Abort: Location: E:\pt85508b-retail\peopletools\src\pssys\dump.cpp:1006: CPSAbortObserver::OnEvent
PSPAL: Abort: Generating process state report to D:\ptapps\appserv\HRDMO\LOGS\PSAPPSRV.5144\process_state.txt

Cause

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