CS 9.2 PUM Update 2 - Graduation Preparation To Do List Generates Error (Doc ID 2172731.1)

Last updated on AUGUST 30, 2016

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, CS Product Update Manager (PUM)

CS 9.2 PUM Update 2 - Graduation Preparation To Do List generates Error


ERROR
-----------------------
"The XML file does not appear to have any style information associated with it. The document tree is shown below."

The following is written to the APPSRV.LOG

PSAPPSRV.10665 (829) [2016-08-05T02:30:44.545 PS@cs9admdev01.priv (FIREFOX 47.0; WIN7) ICScript] EBv0HCAU+jMKLQ - PS (0) Method: GetWebProfConfigCustProp. SamFetch Failed
PSAPPSRV.10665 (829) [2016-08-05T02:30:44.603 PS@cs9admdev01.priv (FIREFOX 47.0; WIN7) ICScript] EBv0HCAU+jMKLQ - PS (0) Method: GetWebProfConfigCustProp. SamFetch Failed
PSAPPSRV.10665 (830) [2016-08-05T02:30:44.971 PS@cs9admdev01.priv (FIREFOX 47.0; WIN7) ICPanel] EBv0HCAU+jMKLQ - PS (0) Method: GetWebProfConfigCustProp. SamFetch Failed
PSAPPSRV.10585 (830) [2016-08-05T02:30:44.985 PS@cs9admdev01.priv (FIREFOX 47.0; WIN7) ICPanel] EBv0HCAU+jMKLQ - PS (0) Method: GetWebProfConfigCustProp. SamFetch Failed
PSAPPSRV.10665 (830) [2016-08-05T02:30:45.019 PS@cs9admdev01.priv (FIREFOX 47.0; WIN7) ICPanel] EBv0HCAU+jMKLQ - PS (0) Method: GetWebProfConfigCustProp. SamFetch Failed
PSAPPSRV.10585 (830) [2016-08-05T02:30:45.036 PS@cs9admdev01.priv (FIREFOX 47.0; WIN7) ICPanel] EBv0HCAU+jMKLQ - PS (0) Method: GetWebProfConfigCustProp. SamFetch Failed

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log on as PS.
2. Click Tasks
3. Click Graduation Preparation
4. XML file page mentioned above is generated.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot continue testing task management

Cause

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