On-line Forms Engine FAN Error on PeopleTools 8.55: at Step FAAWDNOTIF.GetRctl.GetRunCt(SQL)

(Doc ID 2172930.1)

Last updated on NOVEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 to 9 [Release 9]
Information in this document applies to any platform.


On : CS 9.0/9.2, Tools 8.55

When attempting to use any on-line links or functionality related to Forms Engine FAN - such as the 'View Award Notification link in FA Self service, or the one-up print, the following error occurs.

 Process (number) ABENDED at Step FAAWDNOTIF.GetRctl.GetRunCt(SQL) -- RC =?(108,524).
 CallAppEngine: Application FAAWDNOTIF: AppEngine error. (2,653) FUNCLIB_FA.SFA_FAN_DISP_FUNCS.FieldFormula Name:View_Award_Ntf_Link PCPC:10607 Statement:151 Called from:SS_FA_AWARDS.GBL.DERIVED_FA_AWD.VIEW_AWARD_NTF_LNK.FieldChange Statement:1

During a CallAppEngine builtin function call, the Application Engine detected an error. The Application Engine log may provide more information.

The issue can be reproduced at will with the following steps:
1. Navigate to Student Center in Self Service
2. Click on View Financial Aid and the aid year
3. Click on View Award Notification

The issue only occurs on Tools 8.55, not older versions. Also, the ability still exists to produce the FE FAN notifications in batch.

The issue has the following business impact:
Due to this issue, no students can view their financial aid award information in self service, and staff can't print any individual FANs for students.


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