On-line Forms Engine FAN Error on PeopleTools 8.55: at Step FAAWDNOTIF.GetRctl.GetRunCt(SQL) (Doc ID 2172930.1)

Last updated on NOVEMBER 01, 2016

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

On : CS 9.0/9.2, Tools 8.55

When attempting to use any on-line links or functionality related to Forms Engine FAN - such as the 'View Award Notification link in FA Self service, or the one-up print, the following error occurs.

ERROR
-----------------------
 Process (number) ABENDED at Step FAAWDNOTIF.GetRctl.GetRunCt(SQL) -- RC =?(108,524).
 CallAppEngine: Application FAAWDNOTIF: AppEngine error. (2,653) FUNCLIB_FA.SFA_FAN_DISP_FUNCS.FieldFormula Name:View_Award_Ntf_Link PCPC:10607 Statement:151 Called from:SS_FA_AWARDS.GBL.DERIVED_FA_AWD.VIEW_AWARD_NTF_LNK.FieldChange Statement:1

During a CallAppEngine builtin function call, the Application Engine detected an error. The Application Engine log may provide more information.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Student Center in Self Service
2. Click on View Financial Aid and the aid year
3. Click on View Award Notification

WHAT IS WORKING
------------------------
The issue only occurs on Tools 8.55, not older versions. Also, the ability still exists to produce the FE FAN notifications in batch.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, no students can view their financial aid award information in self service, and staff can't print any individual FANs for students.

Cause

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