EAR 9.2: Corporate Customer Hierarchy List Does Not Display Properly When Only 1 Customer Listed (Doc ID 2173730.1)

Last updated on AUGUST 22, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, on Collections Workbench, the Corporate customer hierarchy lists not display properly when only 1 customer is listed. This behavior is present on PeopleTools 8.53

NOTE : It is getting displayed with Mozilla but not with IE and Chrome.

Replication Steps
-----------------

  1. Access transaction Main Menu > Accounts Receivable > Collections Workbench;
  2. Enter customer ID;
  3. Change Level to Corporate;
  4. Click on Search;
  5. View Customer Hierarchy tab which is not displaying properly

Cause

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