HCM 9.2/ePerformance: eSignature Date Missing On Manager Signature When Manager Completes The Document

(Doc ID 2173790.1)

Last updated on APRIL 04, 2018

Applies to:

PeopleSoft Enterprise HCM ePerformance - Version 9.2 and later
Information in this document applies to any platform.


What is not working:

The date is missing from the manager signature in the eSignature section

Significance of loss:

Signature Dates are a business requirement for ePerformance documents.


The issue is reported on HCM 9.2 PUM17 and PT8.55

Replication Steps:

Per PeopleBooks, only some Review Processes Support the eSignature.

The system records eSignatures in a document under these conditions:
When the manager manually completes the document, if the review process is either The Approval Before Employee Review (Apvl Before Review) Process - 5-Step

1. Grant “ePerformance HR Admin” Role to UserID HCRUSA_KU0003 Jean Parsons who will be approving as HRAdmin.
2. Login as Manager (HCRUSA_KU0007). Create the document for employee (HCRUSA_KU0101), update, Save, submit for Approval.
3. Login as Approver HCRUSA_KU0003 Jean Parsons and approve the document.
4. Login as Employee (HCRUSA_KU0101). Go to ESS > Performance > My Current Docs > Annual Review > add Employee Comment > click Complete and Confirm.
5. Login as Manager (HCRUSA_KU0007). Open the document and click Share with Employee, click Confirm
6. Login as Employee (HCRUSA_KU0101). Open the document. Acknowledge the document, click Confirm.
7. Login again as HCRUSA_KU0007. Open the document. Click View, click the Print button.
8. Scroll down to see whether the eSignature date is present.


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