E-MAP: MAP Approvals Setup With Load Balancer Requires User To Login Twice And Gateway errorlog Shows This error; PeopleSoftTargetConnector:Unable to decrypt the password (Doc ID 2173838.1)

Last updated on AUGUST 18, 2016

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.55.05 version, Mobile Application Platform (MAP) on HCM 9.2 Pi 16

When attempting to access the Approval Tile after setup using Load Balancer for MAP configuration per this KM Doc ID;

E-MAP: Fluid Approvals For Environments with Load Balancer and One or More Physical Gateway Web Servers (Doc ID 2027358.1)

When user Logs in and presses the Approval Tile, they are required to log in again. And the following error occurs in the gateway errorlog.html.

ERROR
-----------------------
 PeopleSoftTargetConnector:Unable to decrypt the password


The issue can be reproduced at will with the following steps:
1. Configure MAP using Load Balancer.
2. Only 1 Web Server is used for both PIA and MAP/REST setup.
3. User with Approvals logs in, and presses Approval Tile.
4. Sign on screen is presented again and requires 2nd log in.


Cause

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